Michael Van Horn & B.J. Van Horn
#9 in the series.
“Our employees have all had assertiveness training. What we need is employer assertiveness training!” So said a long-time client of mine.What would that look like? It boils down to having a workplace that is firm, fair, and consistent. It’s up to the owners and top people to make this happen.
Firm. Securely fixed; not weak or uncertain. Not subject to constant change or revision.
Fair. Equitable; unbiased; impartial; objective. Unbiased balance of conflicting interests.
Consistent. No variation or contradiction. Possessing harmony, regularity, and continuity.
Communication is appropriate and professional.
Management is accessible and responsive to employee needs.
Mistakes are addressed in a way to bring about positive change.
Professional courtesy in all verbal and written communication.
From the workbook
Build trust & real relationships.
Turn leads into loyal customers.
Build trust and stay top-of-mind.
